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FAQs

※ CHAN SAI GAAN (Chinese: 塵世間; Korean: 진세간; Japanese:チンセイカン) is a virtual idol, musician and digital performer created by Chan Sai Gaan Studio Limited.

※ His musics and products are created through authentic human thought processes and brought to life with the help of AI technology. All music and products have been significantly edited and digitally generated. Each piece is crafted with care and dedication.

※ The primary manufacturing of all our products is carried out in cities in mainland China, with further processing, assembly, packaging, and shipping handled in Hong Kong, China.

※ If you place multiple orders to a single address outside of Hong Kong, your orders may be subject to the customs laws of the recipient country, such as the imposition of import tariffs or being held at customs. You are responsible for paying the import tariffs imposed on bulk purchases you make.

※ Please verify the required language for your shipping address based on the destination country/region before entering your information.

※ If you are ordering from countries/regions other than the ones listed above, please enter the complete shipping address and the recipient's name in English. In the case where the address and the name are in languages other than English and contain characters with accent symbols (such as á, é, í, ó, ú, ü, and ñ), please eliminate the symbols to ensure safe and timely delivery.

※ Entering inaccurate addresses may cause delayed or failed deliveries. If products are lost in transit due to the incorrect address you entered, we will not ship additional products to compensate for the loss, especially for products manufactured in limited quantities. Please double-check your address when you place your order.

※ If you are ordering from Hong Kong, Macau or Taiwan, please enter the complete shipping address in English.

※ If you are ordering from mainland China, please enter the complete shipping address, as well as the recipient information, in Chinese (Simplified). The recipient information must be identical to the information on the identity card, and if they do not match, your order may have clearance issues with customs.

※ If you are ordering from South Korea, please enter the complete shipping address in Korean. Entering a South Korean address in English may lead to delayed or failed delivery as the couriers may not accept the address or have difficulty processing the delivery.

※ If you are ordering from Japan, please enter the complete shipping address in Japanese.

※ Depiction of the product is a digital rendering and for illustrative purposes only. Actual product detailing may vary.

※ Minuscule scratches that occur during the finishing procedure of production are not defects.

※ The sleeve is designed to protect the product during distribution. We do not offer exchanges or refunds for stains or damage to the outbox that may be sustained during the distribution process.

※ All products are shipped from Hong Kong, China. International shipping fees will vary depending on the shipping address and the weight of the items. Additional charges, such as customs duties or local taxes, may also apply based on the destination.

※ The information provided by our store is for reference only. We expressly disclaim any implied and/or express warranties regarding the accuracy or completeness of any information displayed on this website, and we make no representations in this regard. We assume no liability whatsoever for any loss or damage arising from the use of, or reliance on, any information or materials provided by our store—including but not limited to any errors, inaccuracies, omissions, or information that may be infringing, defamatory, false, offensive, or otherwise give rise to any claims or complaints.

※ By browsing and using our website, you acknowledge and accept that you do so at your own risk. We accept no liability for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits or revenue, arising out of your use of, browsing of, or inability to use our store.

※ In case of any dispute, Chan Sai Gaan Studio Limited and Chan Sai Gaan Official Store reserve the right of final decision.

Account

THEIA (PHYSICAL CD ALBUM)

THEIA (OFFICIAL SITE DIGITAL ALBUM)

THEIA (SINGLE COVER ARTWORK CARD SET)

THEIA (PHOTO CARD PACK x2)

THEIA (MINI STICKER PACK x2)

THEIA (TRANSLUCENT PHOTO STRIP x2)

THEIA (PHOTO FRAME TRANSPARENT CARD)

THEIA (DOUBLE-SIDED FOLDED POSTER)

THEIA (PHYSICAL CASSETTE ALBUM)

THEIA (LIMITED PHYSICAL VINYL ALBUM)

THEIA (MOONLIGHTS LIMITED EXCLUSIVE BOXSET)

FAQs

Country/Region

Country/Region

THEIA (PHYSICAL CD ALBUM)

THEIA (OFFICIAL SITE DIGITAL ALBUM)

THEIA (SINGLE COVER ARTWORK CARD SET)

THEIA (PHOTO CARD PACK x2)

THEIA (MINI STICKER PACK x2)

THEIA (TRANSLUCENT PHOTO STRIP x2)

THEIA (PHOTO FRAME TRANSPARENT CARD)

THEIA (DOUBLE-SIDED FOLDED POSTER)

THEIA (PHYSICAL CASSETTE ALBUM)

THEIA (LIMITED PHYSICAL VINYL ALBUM)

THEIA (MOONLIGHTS LIMITED EXCLUSIVE BOXSET)

FAQs